Revised: October 26, 2025
Your information privacy is important to us. We provide this Privacy Policy to explain how we collect, use, protect, and disclose information and data when you use the website on which this policy is posted (“Site”) and related services offered through the Site (“Services”). This Privacy Policy applies to all users of the Site and Services.
This Privacy Policy is specific to this Site—it does not apply to any of our other websites or other online or offline services provided by us.
BY USING THE SITE OR SERVICES, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.
1. Personal Information We Collect
We may collect the following categories and types of “Personal Information”:
- Contact Information: your first and last name, mailing address, email address, and phone number;
- Other identifying information: IP address, social media usernames, passwords and other security information for authentication and access;
- Financial Information: credit card, debit card and bank account information;
- Demographic information: gender, age, employment information and salary information;
- Geolocation data;
- Internet or other electronic activity: your browsing, search, and click history, including information about how you navigate within our Site and Services and which elements of our Site and Services you use the most;
- Commercial information: products or services purchased or viewed on our Site;
- Audio and visual information: your videos and photos; and
- Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.
2. How We Use Personal Information
We may use your Personal Information for the following categories of use:
- Transactional Purposes: We may use your contact information, financial information, and commercial information to: Receive, process, confirm, send and track your order, subscription or registration; Communicate with you about your order, subscription or registration; and Process any subscription or registration you make to one of our Services.
- Analytical Purposes: We may use your other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends and statistics.
- Marketing and Promotional Purposes: We may use your contact information, commercial information, demographic information, internet or other electronic activity, geolocation data and inferences to: Inform you of our new products, services and offers; Provide you with targeted advertising; Run contests, promotions and sweepstakes; Provide you with our loyalty program; and Provide you with other information from and about us, including personalized marketing communications.
- Maintenance and Improvement of the Site and Services: We may use your contact information, commercial information, and internet activity and browsing history to: Provide you with the Site and Services, including to send you alerts about your account; Handle your customer services requests; and Help us diagnose technical and service problems.
- Review and content creation purposes: To display content you have created and allowed us to display.
- Security and Fraud Prevention: To protect the Site and services, our company, and others and to prevent fraud, theft and misconduct.
- Legal and Other Requirements: To comply with legal requirements or when necessary to provide to our advisors.
3. Sources of Personal Information
We collect information directly from you, from our Service Providers, from third-party sources (such as social media), and passively (through cookies).
4. Categories of Third Parties We Share Personal Information With
- Service Providers: Trustworthy businesses who perform services on our behalf (hosting, data management, etc.). They are prohibited from using Personal Information other than as specified by us.
- Our Affiliates: Businesses under common control with us.
- Corporate Transactions: In the event of a merger, acquisition, or sale of assets.
- Compliance with Laws and Law Enforcement: To respond to legal requests or protect safety and rights.
5. Privacy Notice Specific to Mobile Messaging
Benoure Plumbing, Heating & Air Conditioning will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.
6. Cookies
We may use cookies and similar technologies to analyze use and improve the Site. You can reset your browser to refuse cookies, though some features may not function properly. We may use Google Analytics; you can opt out at https://tools.google.com/dlpage/gaoptout/.
7. Session Replay Technology
We use session replay technology (e.g., mouse movements, clicks, scrolling) for quality control, customer service, and security. This data may be stored by our third-party service provider.
8. ChatBot Technology
We use chatbots to provide customer support. If you use our chatbot, we collect the information you provide and store a transcript of the interaction for quality control and fraud prevention.
9. Advertising and Online Tracking
We may allow third-party companies to serve ads and collect information (click stream, browser type) for cross-contextual behavioral advertising. You may opt out of these practices at www.networkadvertising.org or www.aboutads.info/choices/.
10. Managing Your Information Preferences
You can opt out of marketing emails via the link at the bottom of our emails. You cannot opt out of transactional emails (e.g., account status).
11. Be Careful When You Share Information with Others
Information shared in public areas may be accessed by others. We are not responsible for how third parties use information you choose to share publicly.
12. Security
We maintain physical, electronic, and procedural safeguards. However, no data transmission over the Internet can be guaranteed to be 100% secure. You provide information at your own risk.
13. Links
We are not responsible for the privacy practices of third-party websites linked on our Site.
14. Children’s Privacy
The Site is intended for users 18 and older. We do not knowingly collect information from children under 13.
15. Processing in the United States
If you are outside the U.S., please note that we process and store all information in the United States, where laws may differ from your location.
16. Notice to Residents of Canada
Canadian residents have the right to request access to and correction of their personal information, or to withdraw consent, subject to legal limitations.
17. Privacy Policy Changes
We may change this policy by posting the revised version here. The changes take effect on the “Revised” date.
18. Contact Us
If you have questions or concerns, please contact us:
Benoure Plumbing, Heating & Air Conditioning
Phone: 802-864-7156
Address: 34 Commerce Avenue South Burlington, VT 05403
Email: info@benoure.com